© 2026 WRVO Public Media
NPR News for Central New York
Play Live Radio
Next Up:
0:00
0:00
0:00 0:00
Available On Air Stations

Biden's beef with bad customer service

Spiderstock/Getty Images

Earlier this month, the White House unveiled a new initiative aimed at trying to serve and protect American consumers: Time is Money.

It's an array of actions the Biden Harris administration is taking to stomp out business processes that waste consumers time and money, like, for example, making it unnecessarily difficult to cancel a subscription, get an airline ticket refund, or file an insurance claim.

On today's episode: In a competitive market, companies want to treat their customers well or else they'll lose their customers to competitors ... so why does the White House want to intervene in this area of the free market?

Related Episode:
Junk fees, unfilled jobs, jackpot

For sponsor-free episodes of The Indicator from Planet Money, subscribe to Planet Money+ via Apple Podcasts or at plus.npr.org.

Music by Drop Electric. Find us: TikTok, Instagram, Facebook, Newsletter.

Copyright 2024 NPR

Since 2018, Greg Rosalsky has been a writer and reporter at NPR's Planet Money.
Wailin Wong
Wailin Wong is a co-host of The Indicator from Planet Money.
Angel Carreras
Angel Carreras is an assistant producer for The Indicator from Planet Money. He is a Bakersfield-raised, Cal State Long Beach graduate. He previously worked at KCRW, the NPR member station in Los Angeles. He has produced award-winning and character-driven work, with subjects that have included masked puppeteers, mutual aid groups, and community activists.
Kate Concannon
Kate Concannon is the Supervising Senior Editor at The Indicator from Planet Money. She leads this small, collaborative team of hosts, reporters and producers in making sense of crucial, but often complex and confusing, economic news in just 10 minutes a day.
Recent cuts to federal funding are challenging our mission to serve central and upstate New York with trusted journalism, vital local coverage, and the diverse programming that informs and connects our communities. This is the moment to join our community of supporters and help keep journalists on the ground, asking hard questions that matter to our region.

Stand with public media and make your gift today—not just for yourself, but for all who depend on WRVO as a trusted resource and civic cornerstone in central and upstate New York.