The Subscription Trap

By Alexi Horowitz-Ghazi,

Jeff Guo, Jess Jiang, James Sneed

Published October 19, 2024 at 8:16 AM EDT

Subscriptions can make users feel trapped, much like Admiral Ackbar, who got to the second Death Star and discovered its shields still fully operational and several Star Destroyers poised to ambush.

Over the past two decades, there's been a sort of tectonic economic shift happening under our feet. More and more companies have switched from selling goods one by one to selling services, available as a subscription. These days everything from razor blades to meal kits to car washes have become subscriptions. But all that convenience has also come with a dark side – some companies have designed their offerings to be as easy as possible to sign up for and also as difficult as possible to cancel. Many consumers are now paying for way more subscriptions than they even know about.

On today's show, we discover how we all fell into this subscription trap – who is winning and who is losing in this brave new subscription based world – and what both the government and the free market are doing to try and fix it.

This episode was hosted by Alexi Horowitz-Ghazi and Jeff Guo. It was produced by James Sneed. It was edited by Jess Jiang, fact-checked by Sierra Juarez, and engineered by Cena Loffredo. Alex Goldmark is Planet Money's executive producer.

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Music: Source Audio - "Dizzy Doctor," "Brooklyn Rhythm," and "Jazz Club Beat."

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Alexi Horowitz-Ghazi

Alexi Horowitz-Ghazi is a host and reporter for Planet Money, telling stories that creatively explore and explain the workings of the global economy. He's a sucker for a good supply chain mystery — from toilet paper to foster puppies to specialty pastas. He's drawn to tales of unintended consequences, like the time a well-intentioned chemistry professor unwittingly helped unleash a global market for synthetic drugs, or what happened when the U.S. Patent Office started granting patents on human genes. And he's always on the lookout for economic principles at work in unexpected places, like the tactics comedians use to protect their intellectual property (a.k.a. jokes).

See stories by Alexi Horowitz-Ghazi

Jeff Guo

Jeff Guo (he/him) is a co-host and reporter for Planet Money, NPR's award-winning podcast that finds creative, entertaining ways to make sense of the complicated forces that move our economy. He joined the team in 2022.

Jess Jiang

Jess Jiang is the producer for NPR's international podcast, Rough Translation. Previously, Jess was a producer for Planet Money. In 2014, she won an Emmy for the team's T-shirt project. She followed the start of the t-shirt's journey, from cotton farms in Mississippi to factories in Indonesia. But her biggest prize has been getting to drive a forklift, back hoe, and a 35-ton digger for a story. Jess got her start in public radio at Studio 360—though, if you search hard enough, you can uncover a podcast she made back in college.

See stories by Jess Jiang

James Sneed

James Sneed began his career at NPR as Planet Money's Winter 2020 intern. Previous to that, Sneed worked at KBOO Community Radio and attended the Transom Story Workshop. His other professional experience includes Open Signal Media Center, KSMoCA and MASS MoCA. Currently, Sneed is an associate producer with Planet Money where he has produced stories about a comic book character from the public domain, the business of Black joy and the Christmas tree market — as well as reported on the racial wealth gap, the NCAA at the Supreme Court and why the New York Mets don't always Mets everything up... necessarily.