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LGBTQ social media users encounter hate speech and harassment at higher rates than all other identity groups at 64%, according to GLAAD's inaugural social media index report.
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The civil rights group says Facebook CEO Mark Zuckerberg promised Congress and the public the network would move fast to take down posts that break its rules, but anti-Muslim bigotry is still present.
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The social network says hate speech accounts for a tiny fraction of the posts people see. It's relying on automated systems to catch it, but is under pressure to do better.
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Companies from Ford to Microsoft are part of a growing protest over how the social media giant handles hate speech and other harmful content.