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Security company expansion brings new jobs to Syracuse

Ellen Abbott
Rapid Response Monitoring's Syracuse headquarters

The growth of the security industry, coupled with a bit of government funding, is allowing one Syracuse security system company to expand its workforce. According to the Cuomo administration, Rapid Response Monitoring Systems is expected to create more than 275 jobs in its workforce over the next year as part of a $14 million expansion.

Of that $14 million, $2.5 million was given by the state to encourage the company to stay in central New York; almost half of that through an Upstate Revitalization Initiative grant and the rest through Excelsior tax credits.

Spencer Moore of the Rapid Response Sales and Marketing team says the security business is rapidly changing, with smaller companies opting out of the monitoring part of the industry.

“Technology is evolving in such a quick rate right now,” Moore said. “They’re deciding to focus on service and installation in alarms, and look to companies like us to be able to provide the back end and the evolving technology that supports the monitoring requirements that are there to get the authorities to an emergency in a timely fashion.”

The expansion covers all facets of the company. Controller Anna Daughton says the jobs created extend to every department.

"The operators take incoming calls, we have positions in accounting, in programing technical data entry, sales,” Daughton said. “All departments will be adding positions throughout the next year.”

Moore doesn’t see this expansion as the company’s final one for a while. On the contrary; he says the $14 million project keeps the door open for future expansion.

“We’re putting in a ton of work into the infrastructure,” Moore said. “That way we’re in a position that we can continue to support that growth and be a service provider for years to come.”  

The company is also investing nearly $8 million to construct a new mixed-use building near its headquarters.

Ellen produces news reports and features related to events that occur in the greater Syracuse area and throughout Onondaga County. Her reports are heard regularly in regional updates in Morning Edition and All Things Considered.